Privacy policy
Privacy Policy – The Fluff Crew
Last updated: 5th October 2025
At The Fluff Crew, your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our store or make a purchase.
Contact Us
If you have any questions about this policy or your data, please contact us at: contact@thefluffcrew.com.au
What Information We Collect:
When you visit our website or make a purchase, we may collect the following information:
- Your name, address, phone number, and email
- Billing and shipping information
- Order details (like what you purchased)
- Pages you visit and items added to your cart
- IP address, browser type, and device information
- Any communication with us (e.g. through email or contact forms)
We collect this information to process your order, provide customer support, and improve your experience on our site.
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you about your order or account
- Send marketing emails (only if you’ve opted in)
- Improve our website and services
- Comply with legal obligations
Cookies
We use cookies to improve your experience. Cookies may help us remember what items you added to your cart, track pages you’ve visited, and provide personalised content. You can adjust your browser settings to control or disable cookies.
Analytics and Cookies
We use analytics tools (such as Microsoft Clarity and Google Analytics) to help us understand how visitors interact with our website. These tools collect anonymised information such as clicks, page views, and scrolling behavior to improve user experience. No personally identifiable information is collected or stored.
Third-Party Services
We use Shopify to power our store. Shopify may process your data on our behalf and is compliant with relevant privacy laws. We may also use services like Brevo or Google Analytics to help us understand site traffic or manage communication.
We also use Meta (Facebook) tools, such as the Meta Pixel and Conversions API, to measure the effectiveness of our ads and understand how people interact with our store. This may involve sharing limited, encrypted information about your activity on our site with Meta. Meta uses this data to deliver more relevant advertising.
We do not sell or rent your personal information to any third parties.
Sharing Personal Information
We share your personal information with trusted service providers to help us deliver our services and fulfil our contract with you. This includes things like processing your payment, arranging shipping, and providing you with order confirmations and customer support.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
We may also share your personal information to comply with relevant laws and regulations, to respond to a legal request such as a subpoena or search warrant, or to otherwise protect our rights.
We do not sell your personal data to third parties.
Data Storage and Protection
Your information is securely stored through Shopify’s data servers. We take reasonable steps to protect your personal data from misuse, loss, and unauthorised access.
Data Retention
When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.
Your Rights (Australia and International)
If you’re an Australian resident, you have the right to request access to the personal data we hold about you and to ask for it to be corrected or deleted.
If you’re located in the EU, UK, or other regions with similar laws, you may have the right to:
- Request access to your data
- Request correction or deletion
- Object to certain processing
- Request your data in a portable format
- Withdraw consent (where applicable)
To exercise your rights, please email us at contact@thefluffcrew.com.au
Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. We recommend checking back occasionally for the latest version.
The Fluff Crew
contact@thefluffcrew.com
PO Box 4296 Bexley North 2207 NSW